Frequently Asked Questions

Our products are available exclusively to licensed healthcare professionals, including physicians, nurse practitioners, physician assistants, pharmacists, and other qualified medical practitioners. You must provide proof of licensure during registration.

Click the 'Register' button at the top of our website and complete the wholesale registration form. You'll need to provide your professional license information, DEA number (if applicable), NPI number, and business details. Our team will review your application and contact you to complete the setup process.

Minimum order quantities vary by product. Most products have no minimum order requirement, while some specialized items may require minimum quantities. Please check individual product pages or contact your account representative for details.

We accept major credit cards, wire transfers, and ACH payments for wholesale accounts. Payment terms may be available for established accounts with approved credit.

Yes, all our products meet premium-grade standards. We source from FDA-registered facilities and cGMP-certified manufacturers. Each product comes with a certificate of analysis (COA) showing purity and potency testing results.

Yes, certificates of analysis (COA) are available for all products upon request. COAs include third-party testing results showing purity, potency, and absence of contaminants.

Storage requirements vary by product. Most peptides should be stored refrigerated (2-8°C) or frozen (-20°C) for long-term storage. Detailed storage instructions are included with each product. Please refer to product documentation for specific requirements.

Shelf life varies by product but typically ranges from 1-3 years when stored properly. Expiration dates are printed on each product label. We ensure adequate shelf life on all products at the time of shipment.

Standard shipping typically takes 5-7 business days. Expedited shipping (2-3 business days) is available. Orders are processed within 1-2 business days. Temperature-sensitive products are shipped on weekdays only to ensure proper handling.

Yes, we ship to select international locations. International shipping requires additional documentation and licensing verification. Import regulations vary by country, and customers are responsible for customs fees and import duties. Contact us for international shipping quotes and requirements.

We use temperature-controlled packaging with gel packs or dry ice for all temperature-sensitive products. Packages include temperature monitors to track conditions during transit. We ship on weekdays only to minimize transit time and ensure products don't sit in warehouses over weekends.

Yes, you will receive tracking information via email once your order ships. You can track your shipment through our website or directly through the carrier's tracking system.

Yes, we provide educational materials, research references, and clinical studies related to our products. Contact your account representative for access to our healthcare provider resource library.

Our customer service team can answer questions about product specifications, storage, reconstitution, and general handling. For specific clinical applications, we recommend consulting with colleagues experienced in regenerative medicine or referring to published clinical literature.

Yes, we can provide customizable patient education materials for many of our products. Contact your account representative to request these resources.

Due to the pharmaceutical nature of our products, returns are limited to damaged, incorrect, or defective products. Returns must be requested within 48 hours of delivery. Products that have been opened, used, or improperly stored cannot be returned. See our Returns page for complete details.

Contact us immediately (within 48 hours) with photos of the damaged product and packaging. We will issue a return authorization and ship a replacement or process a refund promptly.

Orders can be cancelled within 24 hours of placement if they haven't shipped yet. Contact us immediately to request cancellation. Once an order has shipped, cancellation is not possible, but you may be able to return it per our return policy.

Refunds are processed within 5-7 business days after we receive and inspect the returned product. Refunds are issued to the original payment method.