User Guide
Complete guide to using the Life Source Peptides wholesale platform
Getting Started
Creating Your Account
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Click the 'Register' button in the top navigation bar
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Complete the wholesale registration form with your professional information
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Provide required credentials: NPI Number, DEA Number (if applicable), Tax ID
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Upload your professional license or certification
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Submit your application for review
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Our team will verify your credentials and activate your account within 1-2 business days
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You'll receive an email confirmation once your account is approved
Account Verification Requirements
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Valid professional medical license (MD, DO, NP, PA, PharmD, etc.)
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National Provider Identifier (NPI) number
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DEA number (required for certain controlled substances)
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Business Tax ID/EIN for your practice
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Valid business address
Finding Products
Browsing by Category
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Navigate to the 'Products' page from the main menu
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Browse products by category: GLP Peptides, Therapeutic Peptides, Biologics, etc.
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Click on any category card to view all products in that category
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Use filters to narrow down results by price, popularity, or availability
Using the Search Function
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Use the search bar in the header (available on all pages)
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Enter product name, active ingredient, or therapeutic category
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View search results with product images, descriptions, and pricing
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Click on any product to view detailed information
Product Details
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Each product page includes: full description, specifications, and pricing tiers
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Wholesale pricing is automatically displayed for approved wholesale accounts
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Certificates of Analysis (COA) available upon request
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Storage requirements and shelf life information included
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Related products and alternatives suggested
Placing Orders
Adding Items to Cart
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Navigate to any product page
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Select quantity using the quantity selector
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Click 'Add to Cart' button
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Cart icon in header will update with item count
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Continue shopping or proceed to cart
Reviewing Your Cart
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Click the 'Cart' icon in the navigation bar
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Review all items, quantities, and pricing
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Update quantities or remove items as needed
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View order subtotal and applicable discounts
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Proceed to checkout when ready
Checkout Process
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Click 'Proceed to Checkout' from your cart
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Confirm or update shipping address
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Select shipping method (Standard or Expedited)
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Review order summary including shipping costs
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Enter payment information or select saved payment method
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Review and accept terms and conditions
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Click 'Place Order' to complete your purchase
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You'll receive an order confirmation email immediately
Order Management
Tracking Your Orders
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Log in to your account
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Navigate to 'Dashboard' or 'Orders' from the menu
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View all your order history with status updates
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Click on any order to view detailed information
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Access tracking numbers once orders ship
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Track shipments directly through carrier websites
Order Status Meanings
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Pending: Order received and being processed
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Processing: Order is being prepared for shipment
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Shipped: Order has left our facility (tracking number provided)
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In Transit: Order is on its way to your location
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Delivered: Order has been successfully delivered
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Cancelled: Order was cancelled before shipping
Reordering
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Go to your Order History in the Dashboard
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Find the previous order you want to repeat
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Click 'Reorder' button next to that order
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Items will be added to your cart automatically
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Review and proceed to checkout
Payment & Pricing
Understanding Wholesale Pricing
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Wholesale pricing is automatically applied to all approved healthcare professional accounts
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Pricing tiers may vary based on order volume and account status
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Significant savings compared to retail pricing
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Volume discounts may be available for large orders
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Contact your account representative for custom pricing on bulk orders
Payment Methods
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Credit Cards: Visa, MasterCard, American Express, Discover accepted
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ACH/Bank Transfer: Available for established accounts
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Wire Transfer: Available for large orders
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Payment Terms: Net 30 terms available for approved accounts with credit application
Invoicing
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Invoices are sent via email upon order shipment
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Access all invoices in your account dashboard
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Download and print invoices as needed
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Monthly statements available for accounts with payment terms
Account Settings
Managing Your Profile
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Click on your account icon in the top navigation
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Select 'Account Settings' or 'Profile'
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Update your contact information, shipping addresses, and payment methods
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Change your password or email address
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Update your practice information if needed
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Save changes when complete
Shipping Addresses
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Add multiple shipping addresses for different locations
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Set a default shipping address
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Edit or remove addresses as needed
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Addresses must be verified for pharmaceutical shipments
Saved Payment Methods
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Securely save payment methods for faster checkout
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Add multiple payment methods
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Set a default payment method
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Remove or update payment methods anytime
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All payment information is encrypted and secure
Support & Resources
Customer Support
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Phone: (833) 328-5433 - Monday to Friday, 9 AM - 6 PM EST
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Email: [email protected] - Response within 24 hours
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Live Chat: Available on website during business hours
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Contact Form: Available on our Contact Us page
Common Questions
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Visit our comprehensive FAQ page for answers to common questions
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Topics include: ordering, shipping, returns, product information, and more
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Search functionality to find specific topics quickly
Educational Resources
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Clinical studies and research references available
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Product monographs and technical specifications
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Patient education materials available upon request
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Contact your account representative for access to healthcare provider resources
Technical Support
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Assistance with product reconstitution and preparation
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Storage and handling questions
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Shipping and temperature control inquiries
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Website navigation and ordering assistance